BOOKING & CANCELLATION POLICIES
All PMBIA Courses include a teaching and riding assessment. Please ensure you make yourself familiar with the riding and teaching standards, as well as the pre-requisites before registering. Further information on these standards can be found on this website and through the PMBIA Course Materials.
Refunds will not be offered, should you fail a part of the course.
Every PMBIA Course Conductor has the full confidence of the PMBIA to consistently and accurately assess candidates on any course, at any location. All course assessments are final and should be respected, given the extensive and ongoing, professional training and experience held by each and every PMBIA Course Conductor.
BOOKING TERMS & CONDITIONS
If you are travelling to a course, please do NOT make any travel arrangements, before the course is confirmed. The PMBIA will not be responsible for any expenses incurred by the participant. PMBIA courses require minimum numbers to run and while most courses do run, some do not. Simply registering for a course is not a confirmation that the course will ultimately run.
In the rare event a course does not confirm due to insufficient numbers, a transfer to another course or a full refund will be offered.
Full payment is due upon registration for the PMBIA course.
Cancellations made 15 days or more prior to the start date of the PMBIA course will be offered a 50% refund. Cancellations within 14 days of the PMBIA course start date will not be offered any refund.
All participants will be required to fill in a Release of Liability waiver before beginning the PMBIA course.
PMBIA reserves the right to cancel activities due to inclement weather, insufficient bookings or for any events beyond our control. Alternate dates will be arranged in these cases, or a full refund will be provided.
Changes made to your registration (if possible) 7 days or more prior to the start date of the event will be subject to a 15% administration fee.
Changing an event in this manner will make your registration non-refundable, and changes must take place in a calendar year.
We ask that you only register for a course if you are able to travel to the course location at the time of registration. Please do not register if you are hopeful that travel restrictions will ease before the course start date. If a participant is concerned about exposure to COVID we have the following recommendations:
- As recommended by most local health authorities, and other leading health and scientific organisations, we encourage all registrants to be fully vaccinated as the safest option for themselves, our staff, and other guests. Registrants are encouraged to comply with all business, federal and local policies that may include, but are not limited to, requirements for vaccination, mask usage, social distancing and more.
- Check the host resort’s website or local trail community and determine if their COVID policies are in line with your expectations. Also be sure to check the resort’s lifts. Are there gondolas, bubbles or other enclosed lifts that will make it difficult to maintain a social distance?
- Plan on spending most of your day outside. Dress accordingly and bring spare clothes. Warm-up, and eat in your car. Or bring a camping chair/stool and have a picnic outside for lunch. Only use the lodges or indoor facilities for brief trips to the bathroom or grabbing food.
- Maintain a social distance from the other members of your group.
- Registrants who test positive or experience any COVID symptoms prior to their event should contact the office immediately to withdraw (Injury & Illness Policy will apply). Paid fees will be credited toward a future event and subject to a 15% administration fee. Symptoms may include: fever or chills; cough; shortness of breath; fatigue; muscle or body aches; headache; new loss of taste or smell; sore throat; congestion or runny nose; nausea or vomiting; diarrhea.
PMBIA staff are required to be vaccinated but, host resort employees, other members, and other guests of the resort may, or may not, be vaccinated. While we assume all employees and members will be abiding by business and local COVID policies, we cannot guarantee it, nor can we guarantee that other guests of the resort or employees are complying.
We recognize that people’s opinions and choices related to COVID vary, are confidential, and deeply personal. As such, harassment will not be tolerated. We invite anyone who experiences or witnesses harassment to report it to the office (email@example.com).
NON-ATTENDANCE does not constitute a formal withdrawal. NON-ATTENDANCE results in 100% loss of payment.
INJURY & ILLNESS (Including being in close contact to COVID or testing positive to COVID)
This sounds like an obvious thing to say, but if you’ve paid your money and signed up for a PMBIA course, you should be taking it easy and making smart decisions so you don’t get hurt riding or ill, before the course. It is your responsibility to make sure you are healthy and ready to participate.
As an additional precaution against transmission of colds and influenza, we will not allow you to attend a class if you exhibit signs of such illness.
Notified absence due to an injury or illness, prior to the start date of the course, will be treated as a request to reschedule to a different date and subject to a 15% administration fee. NON-ATTENDANCE without notifying us before the start of the course, will result in 100% loss of payment.
Before the start of a course, for any injury or illness related cancellations, a doctor’s note (no later than five (5) business days after your original course date) will be required and you will be offered a 50% refund, or space on another course and subject to a 15% administration fee. Please contact us as soon as possible, before the start of the course, if you think you will not be able to attend due to injury or Illness at firstname.lastname@example.org.
Once the course has started, if you get injured or become ill, there will be no refund offered.
PMBIA courses require minimum numbers to run. They also require many logistics, including trail permits for specific dates, detailed scheduling, travel and accommodation of course staff, and are confirmed two weeks prior to the start date. It is for these reasons this refund-injury policy exists to ensure the not-for-profit PMBIA and it’s course participants, do not suffer from last minute cancellations.